This Privacy Policy ("Privacy Policy" or "Policy") explains how J&J Restore Pros (referred to herein as "J&J," "Company", or "we," or "us," or "our") collects personal information based on your interactions with us online and offline, including on our websites, applications, forums, blogs (collectively the "Sites"), other online offerings, and when we provide services or offer products online or offline (collectively, the "Services"). The Policy applies to our collection and use of personal information and describes rights you may have with respect to your personal information. By using our Sites and otherwise interacting with us, you agree to the terms of our Terms of Use, including this Policy. This Policy does not cover the personal information we collect about employees and independent contractors, or job applicants.

When you request information or services for a property loss, we collect the following personally identifiable information: property owner's and resident's name, postal address, e-mail address, telephone numbers, insurance policy number and policy limits, loss date, loss type, adjuster name, claim reference number, loss description, and special instructions.

We may also collect information when you visit our Sites, including domain names of visitors, but not email addresses. If you contact us with questions or to request service, we will collect the personal information you provide to help us respond and process your request.

We use your information to:

• Provide our Services
• Manage customer, supplier, and vendor accounts and relationships
• Process payments
• Verify customers' identities
• Fulfill orders and transactions
• Engage in advertising and marketing of our Services and those of our affiliates
• Operate our IT systems and secure our systems
• Prevent fraud and other illegal activities
• Obtain professional advice about legal and accounting matters

We may share your information with local J&J franchise offices so they may contact you to provide information or arrange services. We may also share information with third parties to fulfill services requested by you or as necessary to complete our business operations.

Phone numbers collected via SMS consent are not shared with any third party or affiliate company for marketing purposes. All stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared.

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to annually request, free of charge, information about the Personal Information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. To make a request, please contact us at Admin@jjrestorepros.com.

You have the right to know what personal information we collect about you, request deletion of your personal information, and request correction of inaccurate personal information.

To exercise your rights to know, delete, or correct your Personal Information, or to ask a question, contact us at 281-826-4479 or visit our website contact form. For such requests, we will first acknowledge receipt of your request within 10 business days of receipt of your request.

If you exercise any of your rights described in this Privacy Policy, we will continue to treat you fairly. You will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services than others.

If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process:

Requests to Know, Delete or Correct Personal Information: If the agent submits a request, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request.

Requests to Opt Out of Sale or Sharing: If the agent submits a request to opt out of the sale of your personal information or the sharing of your personal information for purposes of cross-context behavioral advertising, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the opt-out request on your behalf.

To submit a request as an authorized agent, please contact us at Admin@jjrestorepros.com.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We will review and update this Policy from time to time. If changes are made, we will update the Privacy Policy and reflect the date of such modification at the top of this page. If the changes are material, you will be notified via email or a notice on our website.

If there are any questions regarding this Privacy Policy or to request a copy of this Privacy Policy in another format, you may contact us at Admin@jjrestorepros.com or 281-826-4479.

We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at Admin@jjrestorepros.com.

The information on this website is for informational purposes only; it is deemed accurate but not guaranteed. It does not constitute professional advice. All information is subject to change at any time without notice. Contact us for complete details.

Last Updated: April 26, 2025